DSG and Telavox help mobile operators turn SME mobile lines into business communication tools
For many small businesses in Sub-Saharan Africa, the mobile phone is already the centre of daily operations. It is the sales line, customer service channel, supplier contact point, payment follow-up tool, and often the only practical communications infrastructure the business has.
Digital Solutions Group (DSG) and Telavox Platform have announced a regional partnership that gives mobile network operators (MNOs) and mobile virtual network operators (MVNOs) a new way to build on that reality. Through the partnership, DSG will represent and support Telavox Platform across Sub-Saharan Africa, enabling operators to offer Telavox Conversational OS to SME and business customers.
The solution allows operators to package mobile-first business communications for SMEs that need voice, messaging, call handling, and customer communication tools. For the small business owner, the mobile number they already use every day can serve as the basis for a more professional customer-facing setup, without PBX hardware, complex IT systems, or another platform to manage.
GSMA’s Mobile Economy Africa 2026 report says mobile technologies and services contributed $240 billion to Africa’s economy in 2025, equal to 7.8% of GDP, with that contribution forecast to reach $290 billion by 2030. The World Bank also describes SMEs as the backbone of most economies, representing around 90% of businesses and more than half of global employment.
For operators, this means the SME market is not a new segment that needs to be created from scratch. These customers are already on their networks, already using SIMs, data, voice, and mobile numbers to run their businesses. The opportunity is to offer them a richer business service from the mobile relationship they already have.
“Operators across Sub-Saharan Africa want to offer their business customers more than connectivity, and that is what Telavox Conversational OS is for,” said Viktor Karlsson, CEO of Telavox. “Our AI services have some of the most extensive language support on the market, which makes them a strong fit for a region this diverse. DSG knows these operators and the African market deeply, and together, we can help operators offer modern business communications, with local support behind it.”
Telavox Platform is built for telcos and service providers, combining UCaaS, AI voice, and converged mobile services in a white-label platform that operators can take to market under their own brands. Its platform also supports AI call handling, insights, automation, and business communication features across mobile and desktop environments.
For DSG, the partnership fits into its broader role in enabling operators and MVNOs with the infrastructure, billing, managed operations, and support needed to launch and scale mobile services across African markets. DSG’s MVNE experience gives it a clear view of the commercial pressure operators face as voice and data services become more competitive.
“SMEs already trust mobile to run large parts of their business,” says Yaron Assabi, Group Founder and CEO of DSG. “The opportunity for operators is to extend that relationship into business communications in a way that is simple, affordable, and useful. Telavox gives operators a practical way to offer that capability, while DSG provides the regional enablement, commercial support, and operator understanding needed to bring it into Sub-Saharan African markets.”
The partnership also gives MVNOs a route to strengthen their SME propositions without building communications infrastructure from the ground up. Instead of competing solely on mobile pricing or connectivity bundles, MVNOs can use Telavox Conversational OS to add a business-service layer that supports customer retention, differentiation, and new revenue streams.
For SMEs, the impact is practical. A business owner can manage customer calls, route enquiries, handle day-to-day business communication, and present a more professional customer-facing experience from a mobile-first environment. That is especially relevant in markets where small businesses often lack the budget, time, or technical support to implement traditional business phone systems. The partnership is effective immediately.
