Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer service models and approaches are no longer meeting their needs. Customers now […]
Why a CX Hub could be your competitive advantage in the battle for customers Read More »
Modern data centres are evolving into agile, high-efficiency ecosystems designed to meet rising digital demands. What started as basic mainframe storage has transformed into globally distributed, hyperscale infrastructure powered by cloud computing. The rise of virtualisation and cloud-native architectures has
Leading distributor and supply chain expert ACI Group has achieved a prestigious Social Value Quality Mark® (SVQM) certification of Silver, underscoring its commitment to supporting its local economy, reducing its impact on the planet, and helping its customers to deliver high social
Construction is time-sensitive and tightly managed. No project is perfect. Delays or other problems are inevitable, so construction managers and their teams must be flexible and inventive. They cannot afford serious mistakes due to inexperience and failing to keep pace
Avoiding Costly Construction Delays: Why EC&I Reputation Matters Read More »
Connectivity in Africa too often fails where it matters most: at the edge. When fibre is cut or mobile coverage falters, businesses are left counting the cost in lost revenue, disrupted operations, and customer frustration. For SMEs, the financial hit
South Africa’s 2024 Black Friday-Cyber Monday period once again highlighted the strain that seasonal peaks place on retail traders: online transactions grew by 30.4% year-on-year, while in-store revenue surged by an extraordinary 109.4%1. For consumers, this meant more shopping baskets
Data-driven, flexible staffing solutions ensure peak season success Read More »
As Cybersecurity Week recently passed, the digital landscape is abuzz with discussions on threats, resilience, and the ever-evolving power of protection. Yet, amidst the global conversations, a distinct, powerful message is emerging from South Africa: the critical importance of a
Why ‘Local First’ Data Security is South Africa’s New Digital Fortress Read More »
Penetration testing is a cornerstone of any effective cybersecurity strategy – it reveals critical system weaknesses and vulnerabilities, enabling them to be fixed before they can be exploited. However, as cyberthreats have grown in sophistication, frequency and impact, traditional approaches
Penetration Testing as a Service gives businesses the edge in cyber defence Read More »
Datacentrix, a leading hybrid IT systems integrator and managed services provider, today announced that it has become an Expert-level partner in South Africa within Fortinet’s Engage Partner Program. This partner certification upgrade demonstrates Datacentrix’s continued efforts in maximising the Fortinet Security
Datacentrix Obtains Expert Level in Fortinet’s Engage Partner Program Read More »
Technology limitations not to blame for widespread AI implementation failures Voice expected to emerge as fastest-growing AI-powered customer service channel  A stark reality check awaits contact centre leaders pursuing AI transformation: whilst 95% of enterprise AI initiatives fail to reach
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Read More »
