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Companies need clarity, and Microsoft Dynamics 365 CE (Customer Engagement) can provide it, even if implementation is incremental and iterative, says Craig Fidler, VP of Enterprise Business Applications, Microsoft Dynamics 365 at Braintree. Economic pressure has become the backdrop to […]

For years, we’ve been talking about the transformation happening across the telecoms space. As part of this evolution, the industry’s big players are moving beyond being providers of voice and data services to become full-fledged technology companies.  What Safaricom did

For years, businesses have wrestled with the notion that sustainability comes at a premium. Going green was often seen as a noble goal, but one that carried additional expenses. Today, this thinking is being turned on its head. Sustainable IT

Artificial intelligence has already secured a foothold in higher education, but institutions are now entering a more consequential phase of adoption. According to Ashraf Davids, Solutions Manager for Digital Business Solutions at Datacentrix, a leading hybrid ICT systems integrator and

Leading truck and trailer building company Serco has completed a significant expansion of its Johannesburg manufacturing facility, unlocking faster turnaround times, increased production capacity, and improved after‑sales support for customers across South Africa. The extension to the Boksburg operation includes

Digital Parks Africa. Over the past few years, the data centre industry has undergone a profound digital transformation as organisations across various sectors continue to aggressively collect, store and analyse vast volumes of data, now called data modeling. As enterprises

Gulf Cooperation Council (GCC) countries are rapidly diversifying away from oil and positioning themselves as technology and innovation hubs, with Saudi Arabia’s Vision 2030 a particularly visible example. This shift depends on robust Enterprise Resource Planning (ERP) environments, where SAP,

For many companies, 2026 is all about upgrades. As digital tech becomes more critical for day-to-day operations, the pressure’s on to modernise organisations and equip workforces with the technologies and the hardware they need to work, grow, and succeed. South

Imagine a tiny delivery robot navigating a hotel in Tokyo, riding elevators and negotiating its way alone through corridors to deliver a package to the 35th floor. “This is a striking example of how technology can seamlessly interact with the

With more than 75% of South African consumers already using smartphones for shopping, mobile now sits at the centre of how people browse, engage, and buy. At the same time, conversational messaging adoption is gaining momentum across Africa as customers