The consumer expects to choose the channel and cadence of their engagement with a business. And they expect businesses to keep up with their choices across every touchpoint. When companies deliver on that expectation – connecting with their customers across

In the material handling equipment industry, extended warranties are often positioned as the ultimate peace-of-mind product. Their selling point? More cover. More years. More protection.  Stephen Mostert, National Technical Manager at CFAO Equipment, says TMH has been operating in Southern

Across South Africa’s baking industry, millions of reusable bread crates move through supply chains every day, transporting products from bakeries to retailers and ultimately to consumers. These crates are a critical but often overlooked component of the country’s food distribution

Real-Time Accuracy. Total Visibility. Zero Blind Spots. In the fast-paced world of logistics, “close enough” isn’t good enough. From inaccurate stock counts to undetected pallet damage and expired inventory, traditional racking systems often leave you in the dark. The dangers

South African businesses have evolved alongside the reality of the country’s physical infrastructure challenges. Organisations instinctively build redundancies for power, whether that takes the form of solar installations and battery back-up solutions, UPS systems or generators. When the grid fails,

Vertiv (NYSE: VRT), a global leader in critical digital infrastructure, today announced Frieda He has joined the company as Chief Procurement Officer (CPO). She will lead Vertiv’s global procurement organisation, with a focus on further strengthening supply chain resilience, enabling

South African small-to-medium-sized (SME) businesses have always faced several obstacles – many of them surviving despite the odds. In these economic times where tightening margins and the rising cost of fuel continue to place SMEs under strain, the true cost

There was a time when connectivity was seen as infrastructure, or worse, as background noise for the IT department while business decision-makers focused on more important decisions. Those days are long gone. Connectivity is the difference between a business that

According to PwC’s 2025 Customer Experience Survey, more than half (52%) of consumers have abandoned a brand due to a bad experience with its products or services, and nearly a third (29%) have done so because of poor customer experience,

Despite a challenging year for South Africa’s recycling economy, grassroots buy-back centres are experiencing a 20-30 per cent spike in productivity thanks to critical infrastructure investment in their collection and recycling efforts. The support comes from South Africa’s longest-standing producer