In the fast-paced world of contact centres, where each interaction is a chance to sell and encourage customer loyalty, one key element emerges as a game-changer: self-discipline. “Amidst the pressures and targets that are characteristic of the industry, developing a […]

Qlik®, a global leader in data integration, analytics, and artificial intelligence (AI), has sponsored a study by TechTarget’s Enterprise Strategy Group (ESG) to shine a light on the state of responsible AI practices across industries. This landmark research delves into

The transportation and logistics industry has been battling the operational and commercial fallout of multiple global crises, including the COVID-19 pandemic and geopolitical conflicts. Because of the industry’s significance for the global economy, risks and challenges facing the industry will

Any discussion about artificial intelligence (AI) and its impact on business would be incomplete without taking a moment to reflect on the technology’s impact on people. However, far from a doomsday outlook where humans have no future in the workplace,

Today, Michelin launched its latest research – Unlocking the Power Of TCO: A Fleet Manager’s Guide to Efficiency and Sustainability – an industry first aimed at shifting the mindsets of South African transporters to run more efficient and sustainable fleets.

The vast majority of goods are still transported by sea. According to SAPICS (The Professional Body for Supply Chain Management), sight is often lost, however, of how shipping disruptions have a far-reaching impact on global trade and supply chains, including

A pivotal shift for South Africa’s Skills Development sector, the recent announcement of a three-year extension to the S12H tax incentive, has sparked both relief and renewed uncertainty for companies. While welcomed, it has brought some pressing questions to the

In an era defined by information overload, distinguishing between fact and fiction has become a paramount challenge. Artificial intelligence (AI) has emerged as a powerful ally in the fight against misinformation, employing sophisticated algorithms and machine learning techniques to ensure

As social engineering attacks continue to rise in sophistication and prevalence, the Payment Card Industry Data Security Standard (PCI DSS) has evolved to address this growing threat. PCI DSS v4.0 places a strong emphasis on social engineering awareness and prevention,

In celebration of Earth Day and their 30th birthday, Vodacom South Africa held a showcase and cookoff focusing on sustainable food sourcing. The day formed part of Vodacom’s RedLovesGreen campaign, challenging Vodacom customers, colleagues and members of the community to